88272 comments

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• Comment Link Δευτέρα, 20 Ιανουαρίου 2025 00:49 posted by g2Gcash

  Millions of RBS and Natwest customers locked out of their accounts after mobile phone banking app fails in another embarrassing meltdown
  
  
  Mobile and tablet apps used by two million people
  failed today
  
  Unhappy customers took to social media to complain about the banks
  
  RBS offered apologies and updates on its official Facebook page
  
  It took more than an hour longer to reinstate the service to customers who log in through
  Apple's iPhone and iPad.
  
  By SEAN POULTER FOR THE DAILY MAIL
  
  Published: 20:02 GMT, 28 March 2013 | Updated: 21:45 GMT, 28 March 2013
  
  
  
  
  
  
  
  
  
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  Millions were shut out of their bank accounts today after another meltdown in the computer system at the NatWest and Royal Bank
  of Scotland.
  
  The mobile Apps used by two million customers to access
  their accounts from iPhones, Android smartphones and
  tablets failed in the early morning.
  
  People who were waking up and checking transactions and balances, or trying to make payments, were locked out of their accounts for
  several hours.
  
  
  
  Royal bank of Scotland and Natwest had issues with their smartphone and tablet apps affecting millions of people
  
  The troubled bank, which is 82per cent owned by taxpayers, has suffered
  a series of technical failures that have left customers frustrated
  and angry.
  
  The bank offered apologies and updates on its official
  Facebook page in an unsuccessful attempt to quell complaints and prevent people switching away.
  
  
  
  
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  One angry customer wrote: ‘I've moved to Barclays after 10 years of nothing
  but hassle from NatWest ...... Little Britain must of got the phrase ‘computer says no' from NatWest'.
  
  
  
  Business and personal mobile banking customers for Natwest, RBS, and Ulster Bank are today experiencing problems
  
  
  A second said: ‘So pleased I opened a new account with someone
  else on Tuesday. Natwest are useless.' 
  
  A third spoke for many, stating: ‘Hey Natwest, instead of giving your
  useless bosses at the top of Natwest tower massive bonuses, try employing IT
  people who actually know what they are doing.' 
  
  The RBS-Natwest group paid bonuses totalling £607 million for 2012 despite amassing losses of some £5.2billion.
  
  The mobile banking App which operates on the Android software system used by Samsung and others was
  restored around lunchtime yesterday. 
  
  However, it took more than an hour longer to reinstate the service to customers who log in through Apple's iPhone and iPad.
  
  
  Last summer, a major computer system failure that locked
  millions out of current accounts cost the bank some £175
  million in compensation.
  
  In October, NatWest had to suspend a mobile
  phone banking App feature called GetCash, after the service
  was subject to a spate of ‘phishing' attacks by fraudsters.
  
  
  The GetCash service, which allows customers to
  withdraw cash without using a debit card, was later re-instated after security was beefed up.
  
  
  Just three weeks ago a hardware fault prevented
  customers from using cash machines and also affected online and telephone banking services.
  
  
  
  The bank has been heavily promoting the benefits of its mobile phone banking
  App. It recently unveiled a feature called Pay Your Contacts, which allows
  customers to send payments of up to £100
  to anyone with a Visa card, by entering their mobile number.
  
  
  
  
  Mobile banking users took to Twitter to ask what was happening
  
  
  A spokeswoman for consumer group Which? said the problems will raise wider questions about ‘how robust and up to date banks'
  IT systems are'.
  
  She said: ‘Consumers and businesses alike rely on mobile banking services
  to access their accounts and consumers will rightly
  want to be assured that their money is accessible and safe at all
  times.' 
  
  Laura Willoughby, of the Move your Money campaign group, said: ‘Coming just weeks
  after the last IT failure, this really is the last straw for customers fed up with such
  unhelpful banking. RBS is not only too big to fail, but too big to provide proper customer service as well.' 
  
  RBS blamed a technical problem that was restricted to the
  mobile Apps and apologised to customers for the inconvenience.
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